Commercial conduct

Valid on April 15, 2020

Our mission is to connect, empower and give voice to shoppers. SplitChek Products and services are designed to help you find selling opportunities, exchange ideas, promote your business in a network of trusted shoppers. We are a social online shopping platform, and we expect you to be social, not pushing sales pitch to our shoppers.

In addition to our Code of Conduct, as a commercial business,

1. Be social:

Before pushing your pitch to shoppers, socialise, connect and provide valuable information to shoppers. We have created tools that can help you build relationships with shoppers.

These include;

  • Business stories: Unlike other social platforms, stories only focused on shopping and creating relationships. For example, you can create an account of your store, products, discounts without trying to sell anything to shoppers. This is an excellent way to build brand awareness.
  • SplitChek goss: We love gossiping and as such, this tool if used wisely, can help promote your business, brand and improve your ranking in SplitChek.
  • Blogs: You can write an educational blog about your store or products. It is OK to show products or services in your blogs.
  • Landing page: Subject to the type of account you have, landing pages can educate customers about your products or store. We expect a relaxed sales pitch in Landing pages.
  • SplitChek advertising: You can also use our advertising platform to kickstart building your brand and or your promotion.

2. We are relaxed online shoppers

You must not rush shoppers to buy your products. This means to schedule your post and promotions wisely. For example, if you have a sale next Friday, start building awareness five (5) days before your launch. Our advertising process follows the same rule. Mind your language: Any content that contains adult themes or coarse language must be classified appropriately. For our integrity, we don't want the public and or our young ones to be exposed to them. By default, all post and products are aged from 16 and above and therefore, ensure the right audience will see your content.

3. Pricing

Your price must be the final price that shoppers will pay. If you offer a product which excludes a service fee or commissions, you must show the price, including commissions. For example, if a product cost $25.00 and you get a commission of $3.00, you must display $28.00 as the sale price. By default, SplitChek includes calculated taxes based on shopper's country tax rules. You can set tax rules in the business portal.

4. Avoid misleading or deceptive claims or conduct

  • you must not engage in conduct that is likely to mislead or deceive
  • you must not make false or misleading claims or statements

For example, that goods are of a particular standard, quality, value, grade, composition, style or model or have had a specific history or specific previous use.

5. Bait advertising and special offers

Bait advertising can be a legitimate form of advertising. However, it is illegal to engage in this conduct where goods or services are advertised for sale at a discounted price, and they are not available in reasonable quantities and for a reasonable period at that price.

6. Offering rebates, gifts or redemptions

When supplying or promoting goods or services, it is unlawful to offer rebates, gifts, prizes or other free items without intending to provide them. It is also illegal to fail to provide them as promised. A rebate or gift must be provided within the specified time or, if no time was specified, within a reasonable time frame.

7. Reviews and testimonials

You must not fake any reviews and testimonials. All reviews will be done within SplitChek products, and only shoppers who used your product will be allowed to review or give a testimonial to your product. SplitChek strives to provide a smooth customer experience on its platform, and you must help us achieve this by adhering to our terms and code of conduct.

8. Social Reactions

You or your staff must not react (Like, Love, Wow, and more) your products. If you like your store, products, blogs or posts, we will alert our shoppers that you are trying to deceive them by reacting on your content. Similarly, you must not initiate comments on your products, but you can respond to comments.

9. Claims about the future

A business that makes unsubstantiated claims about future matters (including predictions or projections) must have reasonable grounds for doing so at the time of making the claims. If it does not, then the business can be guilty of misleading or deceptive conduct.

10. Wrongly accepting payment

A business should not accept payment for goods or services if:

  • it does not intend to supply the products or services at all
  • it intends to supply materially different goods or services
  • It should have known that it could not provide the goods or services within the specified time or a reasonable time.

SplitChek provides you with a pre-order feature which allows shoppers to authorise a payment. An authorised payment will enable you to reserve funds on a customer's credit card without charging them at the time. After 30 days, the funds will be released back to the customer.

11. Posting on SplitChek:

By post we mean blogs, articles, products and stores stories and goss.

  1. Your post must be clear with at least 70 per cent graphic and 30 per cent text.
  2. You store gains ranking when you post a goss ( Discount, Shopping, Travel, Business Story, Just for Laughs goss types) about it.
  3. You can post to your followers or the public.
  4. All postings must specify age bracket to govern the age that is allowed to see you post

12. Respond to shoppers questions

We measure how you respond to our shopper's queries on SplitChek Products. If you don't respond to our shoppers queries your store will lose SplitChek ranking, and shoppers will be informed that you don't respond to them. We will remove your store from SplitChek after 30 days of no activity.

13. Post at least once a week

We don't want to tell you how to run your business, but we would like to work with you on SplitChek to build a community of advanced shoppers in a trusted network. As a business, you know your mission, and you can teach it to our shoppers without selling anything to them. We recommend that your business must see our business tools as a way of creating brand awareness without spending money.

Local Legal Requirements

We expect you to comply with local legal and regulatory requirements in addition to our Shopper Agreement, Commerce Terms, Code of Conduct, Intellectual Property and Advertising Policy.